TERMS OF SERVICE AGREEMENT
Last Updated: Jan 27, 2024
1. ACCEPTANCE OF TERMS
Welcome to WellnessSpringfield.com. These Terms of Service ("Terms") constitute a legally binding agreement between you and WellnessSpringfield ("we," "us," or "our") governing your access to and use of the WellnessSpringfield.com website ("Site") and all services offered through the Site, including but not limited to wellness services, appointment scheduling, and communications services (collectively, the "Services").
By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Site or Services.
2. SERVICES DESCRIPTION
WellnessSpringfield offers holistic wellness services, which may include but are not limited to massage therapy, chiropractic care, acupuncture, nutritional consultations, and other wellness services as described on our Site. These services are provided by licensed professionals in accordance with applicable laws and regulations.
3. USER ACCOUNTS
3.1 Account Creation
To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. APPOINTMENTS AND CANCELLATIONS
4.1 Scheduling
You may schedule appointments through our Site, by telephone, or via SMS. All appointments are subject to availability and confirmation.
4.2 Cancellation Policy
You may cancel or reschedule an appointment at least 24 hours in advance without penalty. Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee equal to 50% of the service price. No-shows will be charged the full service price.
5. SMS COMMUNICATIONS
5.1 SMS Consent
By providing your mobile phone number to us and agreeing to these Terms, you expressly consent to receive text messages from WellnessSpringfield, including appointment reminders, confirmations, cancellations, rescheduling notifications, promotional messages, and other communications related to our Services.
5.2 Message Frequency
The frequency of text messages depends on your interaction with our Services and your appointment schedule. Generally, you may receive up to 5 messages per month, but this number may vary based on your appointment frequency and other factors.
5.3 Opt-Out
You may opt out of receiving SMS messages at any time by:
Replying "STOP" to any text message from us
Adjusting your communication preferences in your account settings
Contacting our customer service at [email protected] or (555) 123-4567
5.4 SMS Program Details
Message and data rates may apply. We do not charge for sending text messages, but your carrier may apply message and data rates.
Our SMS service is available on major U.S. wireless carriers and may not be compatible with all mobile devices.
SMS messages are not encrypted and may contain personal information related to your appointments and services.
5.5 SMS Limitations
We cannot guarantee delivery of SMS messages due to factors outside of our control, including carrier issues, network problems, or hardware/software failures. You acknowledge that text message services may not be available in all areas at all times.
6. PAYMENTS AND BILLING
6.1 Service Fees
Fees for our Services are as listed on our Site or as quoted by our staff. We reserve the right to modify our fees at any time, with or without notice.
6.2 Payment Methods
We accept various payment methods as specified on our Site. You agree to provide accurate and complete billing information.
6.3 Insurance
We may accept certain insurance plans for eligible services. You are responsible for verifying your insurance coverage and for any charges not covered by your insurance.
7. PRIVACY POLICY
Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect, use, and disclose information about you. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
8. MEDICAL DISCLAIMER
8.1 Not Medical Advice
Information provided on our Site is for general informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare provider regarding your specific health needs.
8.2 Emergency Situations
Our Services are not intended for emergency situations. In case of a medical emergency, please call 911 or go to the nearest emergency room.
9. USER CONDUCT
You agree not to:
Use our Services for any illegal or unauthorized purpose
Harass, abuse, or harm another person
Interfere with or disrupt our Services or servers
Attempt to gain unauthorized access to our Services
Use our Services in any manner that could damage, disable, overburden, or impair them
10. INTELLECTUAL PROPERTY
10.1 Ownership
All content, features, and functionality of our Site, including but not limited to text, graphics, logos, and software, are owned by WellnessSpringfield or its licensors and are protected by copyright, trademark, and other intellectual property laws.
10.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site and Services for personal, non-commercial purposes in accordance with these Terms.
11. DISCLAIMERS
11.1 Warranty Disclaimer
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 Service Availability
We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free.
12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLNESSSPRINGFIELD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless WellnessSpringfield and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms.
14. TERMINATION
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.
15. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the amended Terms on our Site. Your continued use of our Services after such changes constitutes your acceptance of the amended Terms.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state where our principal place of business is located, without regard to its conflict of law provisions.
16.2 Dispute Resolution
Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration conducted in the county where our principal place of business is located, except that you may assert claims in small claims court if your claims qualify.
17. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
18. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and WellnessSpringfield regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.
19. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
WellnessSpringfield
123 Main Street
Springfield, IL 62701
Email: [email protected]
Phone: (555) 123-4567